FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1-3 business days. Delivery typically takes 2-4 weeks depending on your location.

What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, simply contact us within 30 days of receiving your order for a full refund.

How do I contact support?

Email us at help@pawpalette.store and we'll get back to you within 24 hours.

What sizes are available?

Please check the product page for available sizes and our size guide.

Is the SnugNest hoodie machine washable?

Yes! We recommend machine washing on a gentle cycle with cold water and laying flat to dry.

Do you ship internationally?

Yes, we ship worldwide. International delivery times may vary.